Development of customer outreach management platform that is used by UMW Toyota to reach out to their customers via various methods, that includes Whatsapp, SMS and Direct Mailer. All response and information is stored within the platform to be used for top level decision making.

• Real time reports and analytics
• Send communications via the system without the need to go to an external platform
• Interact with customers directly using email, SMS and other methods
• View responses within a customer profile and perform further engagement based on responses
• Advanced generation of customized reports and extraction