Development of customer satisfaction call center system that is used by UMW Toyota and NetQuest Solutions call center staff to reach out to Toyota customers. The system acts as a repository of customer data, live dashboards, and daily / weekly / monthly report generation.

• All call are recorded into a customer profile communication log
• Client can listen to the call logs
• Reports are customizable according to clients needs
• Reports are generated live on demand based on time range and other parameters (service advisor, service center, etc.)

Real Time Reports and Analytics

• Send communications via the system within the platform
• One click call function from a customer profile
• Listen to all communication calls from agent remotely
• Interact with customers directly using email, SMS and other methods
• View responses within a customer profile and perform further engagement
• Advanced generation of customized reports and extraction which includes weight age scoring for different survey questions